Light and floors
Glare, shiny floors and dark mats that can look like a step or a hole.
What a review looks at
How your space feels to someone living with dementia
An Occupational Therapist walks your building as a customer would, and sees what gets in the way. Reviews draw on Ireland's dementia-inclusive, universal design approach.
Sound
Background music, announcements and echo that make a space feel overwhelming.
Finding the way
Picture signs at eye level and clear routes to the toilets, the till and the way out.
A place to pause
Somewhere to sit, and a quieter spot away from the busiest areas.
Paying and asking
Counters, queues and card machines, and how easy it is to ask for help.
Welcome
Entrances, doors and layouts that feel clear, calm and familiar.
Who it's for
The everyday places we all use
Shops and retail
Supermarkets, pharmacies, high-street shops and shopping centres.
Public buildings
Libraries, museums, council offices, banks, post offices and transport hubs.
Hospitality and leisure
Cafés, restaurants, hotels, leisure centres and theatres.
What you receive
A report and an action plan
A clear written report of what we found, with a practical action plan sorted into quick wins and longer-term changes.
What an OT sees
A dark doormat
To most customers it's just a mat. To someone living with dementia it can look like a hole in the floor, so they may stop at the door and not come in.
Taking enquiries for 2027
Enquire about a review
Reviews open in 2027, for shops, public buildings and businesses in Ireland. Tell us about your space and what you'd like to improve, and we'll be in touch about dates.